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Motorola apologizes for Moto X Cyber Monday snafus, extends deal

on December 3, 2013

Gigaom

Claiming it wasn’t ready for the high volume of orders on discounted Moto X(s goog) handsets on Monday morning, Motorola apologized later that same evening for the hours of customer frustration. A blog post from Motorola CEO Dennis Woodside offered the apology, detailing the issues Motorola faced on Cyber Monday when it offered $150 off no-contract versions of the Moto X smartphone.

verizon moto x

Woodside said demand was far higher than anticipated and that pre-sale testing wasn’t robust enough to test high volumes of traffic on the Motorola website. A fix is being implemented and Motorola is actually giving customers — and itself — a pair of do-overs:

“Here is what we are going to do: Starting at 12 pm EST/9 am PST this Wednesday, we will relaunch the $349 promotion. To help make up for this major inconvenience to shoppers, we will also add an additional promotional day on Monday…

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